San Terra Properties

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Prospective Tenants

How do I get more information about available rentals?

For an updated listing of available properties, including details on property location, availability, amenities, and rental rates, please visit the Rentals Page

 

I am interested in renting an available property, what do I do?

We’ve provided a convenient method for you to apply to rent a property via our website. You will be directed to provide details about your employment history, rental history, and will be required to pay a non-refundable $35 credit check if you are considered.

 

Do you allow for pets?

Each property listed on our website will provide details on whether a pet is allowed. If a pet is allowed, you will have to provide a written statement that your pet is safe and does not pose a threat to others. You will be required to provide a pet deposit and may be asked to provide an additional monthly cost for pet rent. Exceptions are for certified Service Animals. Unfortunately, Emotional Support Animals are not equivalent to Service Animals and are not treated the same.

Certain breeds of dog will not be allowed under any circumstances and is at the discretion of the management company and property owner. Your application may be subrogated to other applicants without pets, even if they applied after you did.

I’m interested in an available property. How do I schedule a showing?

Contact our Leasing Department to schedule an appointment to inspect the property. Call 858-832-7800 and Press 2 when prompted to connect with one of leasing agents to schedule an appointment.

 

I’m interested in an available property. How do I schedule a showing?

Call our office at 858-832-7800 and Press 2 when prompted to connect with one of leasing agents to schedule an appointment.

 

Existing Tenants

How do I pay my rent?

We’ve provided you with a personal secure online TENANT PORTAL where you can make rent payments via direct deposit. This is our preferred method of payment for rent payments. If you have any questions about your TENANT PORTAL, call our office at 858-832-7800 Extension 5.

You can also make rent payments in our office. Please note that we do not accept cash in our office. We are conveniently located next to Chase Bank who will provide you with a cashier’s check for payment in our office.

 

What forms of payment do you accept for rent?

We accept the following forms of payment:

  • Direct Deposit via your TENANT PORTAL – preferred
  • Cashier’s Check or Money Order
  • Personal check
  • Credit Card – Convenience Fee charges will be charged and are non-refundable
  • Electronic Cash Payments – Available at all 7-11 Stores. You must request a payment slip via email or stop in our office to receive a payment slip. Take your cash and payment slip to any nearby 7-11 to process your cash payment

 

Can I pay my rent in cash?

We do not accept cash payments in our office. If you attempt to pay by cash, you will be redirected to a local bank to convert your cash to cashier’s check. Please do not attempt to pay in cash as it may result in your being charged a late fee for rents not received in time.

 

When is rent due?

Rent is due on the 1st of each month without exception. You are responsible to account for delays due to weekends and holidays. Tenants are allowed up to 3 day’s grace period to account for this. However, you should not expect to use this grace period as an opportunity to add more time to rent payment as it could result in your being charged a late fee.

 

What happens if I can’t pay my rent on time?

You will be charged a late fee in accordance with the terms of your lease if we do not receive your funds on time. Late charges will be assessed in addition to NSF fees if your payment is returned due to insufficient funds.

 

Can I drop off my rent after hours?

No. Please do not leave payments in our mail slot or under our door after hours as it will not be recorded and you will be responsible for all late charges. If you intend to drop off your rent, please make sure you are able to hand it directly to a management team specialist during the hours of 9:00am – 3:00pm, Monday – Friday.

 

Maintenance Requests

How do I report a maintenance issue?

 

How do I report a maintenance issue?

Property emergencies are issues that require immediate attention and/or corrective action to prevent damage or harm to you or the property. Examples of this would include; water or gas leaks, flooding, a backed up sewer that is flooding the rental unit, electrical outages or electrical issues that can cause immediate harm.

Note: electrical outages for the property should be reported to your local utility. In the event of a property located in an HOA, you may be required to contact your complex manager.

 

What should I do if I have a plumbing Emergency? 

If you have a plumbing emergency during our normal business hours, please contact our office at 858-832-7800 Extension 706.

To report an emergency after hours, call 858-832-7800 and Press Extension 1 to be connected to our Emergency Hotline.

If you have an after hours plumbing emergency, i.e. flooding, please immediately call Ideal Plumbing at (619) 583-7963.

Please be advised that you may be held liable for payment of reported plumbing issues that are not caused by defective plumbing or tree roots as stated in your lease agreement.

 

What about clogs in the toilet or drain?

Please make every effort to stop the flow of water wherever possible by shutting off supply valves or main water supply line to avoid damage to the unit and report promptly as damages caused by failure to report in a timely manner can be charged to your account.

The property owner is responsible for clogs caused by plumbing defects and tree roots. All other clogs are the responsibility of the tenant. If you need a recommendation for a qualified plumber, please call us. We do not schedule tenant plumbing repairs that are not caused by defective plumbing or tree roots.

 

I have a leak and need to shut off the water

In most cases, the water supply may be turned off to the property at the service entrance to the property, generally located in a box on or near the sidewalk or near the property line adjacent to the street. This will shut off water to the entire unit until any leaks can be repaired.

To isolate leaks at a toilet, sink, or water bib, check for a handle or supply valve located nearby (under a sink for example) that can be turned counter clockwise to shut off water at a hose, toilet, or sink location.

If you are in an HOA managed complex, please refer to your complex manager for locations of shut off valves for your entire unit.

 

Shutting off gas

IF AT ANY TIME you smell gas, shut off any valves that may be causing the leak wherever possible and contact San Terra Properties to report. If you cannot reach someone in our office, contact your utility company or HOA complex manager.

 

Shutting off electricity

If you suspect any damage to electrical wiring, shut off the power at the main breaker box. Contact San Terra Properties to report. If you suspect the problem is outside your unit, please contact your utility company.

 

Reporting non-emergency requests

All requests for service must be submitted via your online tenant portal. If you cannot utilize your portal, please email us and we will assist you until your portal is reactivated.

 

General Maintenance of Fixtures and Appliances

Central Air Conditioning:

  • Air conditioning can only lower the inside temperature 10 or 15 degrees lower than the outside temperature. Please clean air filters twice a year.

Power:

  • If the power goes out in your unit or house, first check to see if the whole area is without power. If it is out in the area, report outage to the local power authority.
  • If the power is only out in your house / unit, check the circuit breaker panel. One or more circuits may be tripped and you may see the switches in the off position. If no switch appears to be off but there is still no power to an outlet, light fixture or appliance, reset the circuit breakers by turning to the off position and then back to the on position.

You should feel some resistance when turning back on. If not, or if the circuit immediately trips back off, there is a possible problem on the circuit. Leave the circuit off and report the problem via your online portal.

Drains:

  • Avoid letting food and hair get down the drains. Clogged drains caused by hair, grease, or foreign objects are the tenant’s responsibility. Some dishwashers will clog from food left on the dishes when put in the machine. Be sure to pre-rinse dishes before using the dishwasher to avoid potential service calls.

Toilets:

  • Many homes have low flow toilets; we strongly suggest keeping a plunger handy. Toilets will clog if too much paper is flushed. Do not put feminine hygiene products, diapers, handy wipes, baby wipes, flushable wet wipes or paper towels, etc. down the toilet. • Toilet clogs are the responsibility of the tenant.

Garbage disposals:

  • Always run water while the disposal is operating to avoid damage to the unit. Let the water run long enough to grind all the material in the disposal. Then let the water run for 10-15 seconds after turning off the disposal. Learn to recognize the sound the machine makes when completely free of garbage.
  • Disposals are designed to grind up organic items only. Exceptions include but are not limited to: banana peels, artichoke leaves, celery stalks, flower stems, coffee grounds, potato peelings, bones, or any item that is particularly tough. Do not put paper, plastic, glass, aluminum foil or grease in the disposal.
  • If the unit becomes inoperable, be sure to check the power switch first followed by resetting the disposal (red reset button on the underside of the disposal).
  • If your unit has a disposal wrench, please insert into bottom of disposal and make a few turns. This helps to dislodge items that may be stuck in the disposal and in most cases will solve the problem.
  • Problems caused by users are the tenant’s responsibility

Refrigerator coils and drip pans:

  • Keep clean behind and underneath the refrigerator as dust build up can cause refrigerator coils to fail and may result in spoiled food.
  • Coils and drip pans require periodic cleaning. If drip pans are not kept clean, the pans can start to develop a strong odor. Please take the time to get acquainted with the appliances in your unit.

Stove or oven:

  • Be aware of the various bake, broil, time bake, and self-clean controls. To operate the self-cleaning features, please follow the instructions of the appliance. For continuous cleaning ovens use soap and water to clean, please do not use oven cleaners or abrasives, as this will ruin the finish.

Plumbing fixtures:

  • Do not use abrasives on brass or gold fixtures, and it is best to wipe fixtures clean after each use.
  • If brass needs to be polished, use a product specifically designed for brass.
  • Many homes and apartments have low-flow toilets. Low-flow toilets tend to clog or back up if too much paper, etc. is flushed. You may need to continue and hold down the handle when flushing to avoid clogs. Tenants must be prepared to plunge the toilet to clear clogs and avoid damage from over-flows.

Water damage:

  • Tenants must take care to avoid water damage caused by allowing water to sit on counters and floors.
  • Care must be taken to ensure that shower curtains are inside the tub, and that shower doors are completely closed when taking a shower. Water on tile floors can seep through the grout and cause dry rot on the underlayment and discolor the vinyl. Water can also seep around the edges of linoleum and damage the flooring below. We recommend putting a mat, towel or rug on the floor to step on when exiting the tub or shower. Please be aware that the rubber backed mats can discolor vinyl floors, and the tenant could be charged to replace the floor at move-out.

Sliding glass doors, screens, screen doors and shower tracks:

  • Please insure dirt and debris are regularly cleaned out of sliding door tracks. Opening and closing doors over debris that frequently accumulates in the tracks can damage the wheels on sliding doors, especially the heavy glass sliders. Please make it part of your cleaning routine to clear the tracks.
  • Tenants will be charged upon move out for any damaged screens or screen doors unless noted in the move in inspection or unless worn due to age.

House Plants:

  • Be sure plant saucers are kept under all potted plants. Water run-off will stain or damage most surfaces.

Kitchen Counters:

  • To avoid costly damage from nicks and cuts in counter tops, please use a cutting board at all times.

Ceramic Tile – Tub and Shower Walls:

  • Do not use scrubbing cleansers like Comet or AJAX on fiberglass tub surrounds, as these products will permanently scratch the surfaces.
  • Keep shower walls clean and dry to prevent mildew growth.

Smoke and CO2 Detectors:

  • Tenants are responsible for changing batteries in smoke and CO2 detectors. We recommend changing batteries at the beginning and end of daylight savings time.

Light Bulbs:

  • Tenants are responsible for changing their own light bulbs.
  • Tenants will be charged for light bulbs that are not working at the time of move out unless otherwise noted when tenant moves in.

Hardwood Floors:

  • For cleaning or applying oil to hardwood floors only use a soft cloth. It is best to sweep and dust regularly.
  • Put felt pads underneath chair legs, tables, barstools, etc. to avoid scratching and damaging floors.

Marble and Granite:

  • Do not use any acidic or abrasive cleaning products including vinegar. It is best to use warm water and a sponge with a small amount of dishwashing liquid.
  • Marble is a porous material. Be careful that water run-off from plants is not left standing on the surface as it can permanently stain the marble.

Nail Holes and Damaged Walls:

  • Tenant is required to patch nail holes and touch up paint in all rooms.
  • Exceptions: Nail holes noted on the move in inspection. The work will need to be completed and approved by management.

 

Sprinkler Systems and Water Usage/Restrictions:

Tenant should familiarize themselves with City of San Diego water use regulations during times of drought. To find out more information on water usage and restrictions, please visit: https://www.sandiego.gov/water/conservation/drought/

 

Trash/Recycling Collection

Please check the San Diego County’s website for your areas’ trash and recycling collection schedule. If you’re part of an HOA complex, check your complex management schedule for trash collection times and locations. https://www.sandiego.gov/environmental-services/collection/schedule

 

Satellite Dish Installation

Tenant must receive written permission from the property owner for satellite dish installations without exception

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